Your privacy is our responsibility

25bd treats the protection of personal information of users in Bangladesh as its highest priority. This Privacy Policy explains what information we collect when you use our platform, why we collect it, how we use it, and how we keep it secure. Please read this policy carefully — it makes both your rights and our obligations clear.

By using 25bd's services, you are considered to have given your consent to the collection and processing of information as described in this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact our support team.

1 Types of Information Collected

We collect two types of information from you: what you voluntarily provide, and what is automatically collected while you use the platform.

1.1 Information You Provide

To register an account and receive services, you may be required to provide the following information:

• Full name and date of birth (for age verification — only users aged 21 or above may use the platform)
• Mobile number and email address (for communication and account verification)
• Payment information — bKash, Nagad, or Rocket mobile wallet number (for processing transactions)
• National ID card or passport number for identity verification (where applicable)
• Messages or documents you send when contacting us or submitting a complaint

1.2 Automatically Collected Information

When you visit or use the 25bd platform, certain information may be collected automatically through technical means:

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Where you spent time on the platform and for how long (session data)
• Information collected through cookies and similar tracking technologies
• Gaming activity — bet types, amounts, outcomes (for internal analytics)

2 Purpose of Data Collection

25bd uses your personal information only for specific, legitimate, and transparent purposes. The main purposes are described below:

2.1 Account Management and Identity Verification

Information is needed to create, verify, and secure your account. Confirming age verification is an important responsibility for us — we provide services only to those aged 21 or above.

2.2 Processing Financial Transactions

Payment information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket. This information is necessary to prevent financial fraud and ensure secure transactions.

2.3 Providing Customer Service

When you contact us via our 24/7 live chat or email ([email protected]), your information is used to provide accurate and prompt assistance.

2.4 Service Improvement and Personalisation

By analysing your usage patterns, we improve the platform experience and present content suited to your preferences. This helps us show you more relevant game suggestions and offers.

2.5 Security and Fraud Prevention

Information is used to protect account security, detect suspicious activity, and prevent any fraudulent behaviour.

3 Cookies and Tracking Technologies

25bd uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help the website recognise you on your next visit.

3.1 Essential Cookies

These cookies are essential for basic functions such as maintaining login sessions and ensuring security. Without them, the platform will not work properly.

3.2 Analytical Cookies

These cookies are used to understand how users interact with the platform, which helps us improve the quality of our service. This data is processed in aggregate and is not personally identifiable.

3.3 Cookie Controls

You can disable or delete cookies through your browser settings. Keep in mind, however, that disabling certain cookies may cause some features of the platform to stop working properly.

4 Sharing Information with Third Parties

25bd does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Payment Processors

The payment information needed to complete transactions via bKash, Nagad, and Rocket is shared with the relevant service providers. Only the information strictly necessary to complete the transaction is provided.

4.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may process a limited amount of session data to operate their games. They are not permitted to use this information outside of the game service.

4.3 Legal Obligations

We may be required to provide information in response to a court order or a lawful request from a competent authority. In such cases, we will supply only the specific information that was requested.

5 Data Security Measures

25bd takes industry-standard technical and administrative measures to keep your information secure:

• SSL (Secure Socket Layer) encryption — all data transmission takes place through encrypted channels
• Secure server infrastructure — data is stored in a protected environment
• Access controls — only authorised personnel can view the information they need
• Regular security reviews and testing
• Additional layers of protection for payment information

While we make every effort, it is not possible to guarantee that any data transmission over the internet is completely secure. If you become aware of any security issue, please contact us.

6 Data Retention Period

25bd retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Active account data: retained for as long as the account remains active
• Financial transaction records: for the period specified under applicable financial regulations
• After account closure: for a defined period based on legal requirements
• Support communication records: for a reasonable period to ensure service quality

Once the retention period ends, data is securely deleted or anonymised.

7 Your Rights

You have the following rights regarding your personal information, and 25bd fully respects them:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide that information within a reasonable time.

7.2 Right to Rectification

You have the right to have any inaccurate information corrected. Data can be updated through your profile or with the help of the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may not be able to be deleted before the specified period due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, such as marketing communications or profiling.

7.5 Withdrawal of Consent

Where information is processed on the basis of your consent, you may withdraw that consent at any time. This will not affect any processing that took place before the withdrawal.

To exercise these rights, contact our support team: [email protected]

8 Protection of Minors

25bd's services are intended only for those aged 21 or above. We do not knowingly collect information from minors. If we have evidence that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us.

9 Third-Party Links and Services

In some cases, our platform may connect to third-party game environments or payment services. These third parties have their own privacy policies, and 25bd is not responsible for their collection or use of information. We advise you to read the privacy policies of the relevant services.

10 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh, particularly in relation to our technology infrastructure and the operation of game providers' services. For such transfers, we ensure that the standard of data protection is equivalent to or higher than that described in this policy.

11 Changes to This Policy

25bd reserves the right to update this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the policy will be revised. For significant changes, we will attempt to notify you via your registered mobile number or email.

Continued use of the platform after a policy update will be considered as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: available 24/7 through the platform

Our support team is able to assist in both Bengali and English, and will process any privacy-related request with appropriate care.